Service Operations Management
Improving Service Delivery
Gratis verzending
EUR
83.51
9781292064468
https://www.thema.nl/boek-service-operations-management/
83,51
- Levertijd 2-3 werkdagen
- Klanten geven Thema een 9.1/10
Waar gaat het over?
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.
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Over de auteur
Robert Johnston (Auteur)
Michael Shulver (Auteur)
Nigel Slack (Auteur)
Graham Clark (Auteur)
Specificaties
| Auteur(s) | Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark |
| ISBN | 9781292064468 |
| Uitvoering | Paperback |
| Uitgeverij | Pearson Benelux B.V. |
| Gewicht | 1149 gr |
| Taal | Engels |
| Verschijningsdatum | 01-11-2020 |
| Afmeting | 264 x 196 x 29 mm |
| Aantal bladzijdes | 632 |